COVID-19: Patient information

The future of healthcare may look different, but safety has always been a fundamental part of AposHealth®, and that will never change.

The safety of our patients and staff is our top priority.

How do you know that it is safe to reopen clinics?

The decision to reopen our clinics is one that we have considered and planned for very carefully.

This decision is based on government guidance and regulatory advice for healthcare providers, including guidance from the Chartered Society of Physiotherapy.

Will I need to be screened or checked before I attend a clinic?

Yes. Before you are booked in for an in-clinic appointment you will speak with a member of our call centre team or a physiotherapist.

They will ask you some important questions that will enable us to determine if in-clinic treatment is right for you and safe for everyone.

We are following a “Virtual First approach” and encouraging patients to make use of our online video physiotherapy appointments, unless there is a clinical need to visit the clinic. The physiotherapist will make this decision after discussions with yourselves on a case by case basis.

What will I need to do differently when I visit clinic?

In line with government safety protocol, if you or someone you live with has symptoms you should not attend any of our clinics.

We will check this with you as part of our screening conversation before booking you into clinic, but if things change afterwards you must let us know to rearrange.

If you start displaying symptoms of coronavirus before your appointment, please do not come into clinic and contact our Call centre Team to rearrange or cancel your appointment.

When attending your appointment, you must follow the steps below:

  • Only enter the building when someone comes to collect you
  • Maintain 2m distance from others as much as possible
  • Use hand sanitiser before and after your appointment
  • Use of face covering as per government guidance, unless there is a reason you cannot
  • Follow the guidance in clinic for social distancing
  • Attend your appointment alone unless a chaperone is essential
  • Your Physiotherapist will be wearing appropriate PPE

How do I know that my physiotherapist is safe to see?

In the same way that we are checking patients attending our clinics, we are also screening our own staff carefully to ensure that they are fit and safe to be treating you in clinic.

The physiotherapist in clinics will be fully equipped with PPE (personal protection equipment), including: aprons, gloves, sanitising equipment and face masks.